Customer Support

MY ACCOUNT


How do I CREATE AN ACCOUNT WITH AVIVA?
You can create an account by clicking on the ”Register” tab at the top of our home page, or here. 

HOW DO I ACCESS MY INFORMATION?
You will need to log into your avivahair.com account to view your account information, order history, shipping address and tracking information. 

WHAT SHOULD I DO IF I HAVE FORGOTTEN MY ACCOUNT PASSWORD?
You can reset your password automatically here or email us at info@avivahair.com

CAN I EDIT MY INFORMATION?
Yes, you will need to log into your account to modify and information. 

CAN I TRACK MY ORDER?  
Yes, you will need to log into your account to retrieve your tracking information. You will also receive a confirmation order from avivahair.com with your tracking number. 

HOW CAN I RATE AND REVIEW THE PRODUCTS?
On the product page you may click “write a review” to write a product review. 



SHOPPING 


WHERE CAN I BUY AVIVA?
Aviva is available for purchase in selected stores, on avivahair.com, evitamins.com and on Amazon. 

WHY DID MY CREDIT CARD NOT GO THROUGH?
Please contact out customer service representatives to assist with purchasing. Send an email to sales@avivahair.com or call 800.782.1780.

WHAT IS THE SHIPPING RATE?
We offer a fixed ground home delivery rate of $6.95 in the USA only and expedited rates through UPS. International purchases can be made to select European countries, Canada and Australia. 

WHAT IS YOUR RETURN / EXCHANGE POLICY?
Aviva offers a money back 30 day guarantee. 

WHAT CARRIERS DOES AVIVA USE?
UPS and DHL for international shipping. 



CUSTOMER SERVICE 


OUR FAQ DID NOT SOLVE YOUR PROBLEM?
Don’t worry! Click HERE to email your inquiry to AVIVA’s Customer Service.